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BEFORE YOU BUY

A little clarity.
A lot of confidence.

Straightforward answers for your next part, purchase and delivery.

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HERE FOR YOUR NEXT QUESTION.
GOOD TO KNOW

Questions, answered.

A little clarity makes finding your next part easier.

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01Are the parts new?+

DPM’s consumer storefront is intended for new, unused dealer inventory. Packaging condition and included components should be disclosed separately. Always review the exact listing; older stock does not by itself mean the part has been used.

02Are all parts compatible with my vehicle?+

No. Browse results identify possible products, not verified compatibility. Match the full manufacturer part number and every listed application restriction. Use the fitment guide or ask support when uncertain.

03Why might a photo look different?+

Listings can contain product photos, packaging photos and diagrams. A branded placeholder is not a photo of the exact part. Confirm which components are included and do not rely on appearance alone.

04Can I get a shipping quote before checkout?+

Yes, configured listings provide live ZIP-based shipping estimates. Final shipping must be verified with the complete delivery address. Some large or restricted items require special handling.

05Do you ship the same day?+

Eligible ready-to-ship DPM fulfillment orders have a 3 p.m. Eastern cutoff Monday–Saturday, subject to carrier pickup and holidays. Dealer-direct handling can differ. Review the estimated dispatch shown with your shipping option.

06Why are there multiple tracking numbers?+

Items can ship from different dealers or fulfillment locations. Follow the tracking for each package and compare the items assigned to each shipment.

07Can I cancel or change an address?+

Contact support promptly with the order number. Changes depend on fulfillment status and cannot be assumed after a label is created or the carrier receives the package. Wait for confirmation of any requested change.

08Can I return a part?+

Eligibility depends on the published policy, item condition and return reason. Keep the part uninstalled and request an RMA before shipping it back. Read the returns page for the current prelaunch policy status.

09Is Afterpay available?+

CarLoop Flex presents an Afterpay installment estimate. Actual Afterpay payment requires the connected checkout and provider approval; it is not activated by using the calculator.

10Can dealers join DPM?+

Yes. Dealer information and the enrollment entry are linked in the footer. Inventory access and participation are subject to onboarding and the applicable agreement.

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