Know your part.
Know your coverage.
Clear guidance on item-specific warranty terms and product support.
The details
that matter.
Warranty coverage belongs to the specific part and the terms supplied with its listing.
Need a hand? Contact CarLoop ↗01Read the listing first+
A new OEM part does not automatically establish a particular warranty duration or coverage. Review the seller and manufacturer terms supplied for the exact item before purchase. Where terms are not verified, request clarification before ordering.
02What to keep+
Retain the order confirmation, part labels, packaging and installation documentation. If a professional installs the part, keep the dated invoice and diagnostic information relevant to a later claim.
03Report a suspected defect+
Contact support with the order and part numbers, symptoms, photos and installation information. Avoid discarding the part or returning it without authorization. Some issues require diagnostic review or manufacturer evaluation.
04Warranty and return eligibility are different+
A customer-choice return, transit-damage claim and suspected manufacturing defect follow different review paths. Warranty support does not establish an automatic refund, labor reimbursement or replacement commitment. Those outcomes depend on the applicable terms.
05Installation and associated costs+
Check the published warranty for professional installation requirements, exclusions and treatment of labor, towing or related costs. Do not assume those costs are included unless the specific terms say so.
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