The next step.
Made clearer.

Contact parts@carloop360.com or call 855-451-2904 within 15 calendar days of delivery to request authorization. Include your order number, part number, quantity, reason and photographs. We accept eligible defective and non-defective returns. A request does not authorize shipment; wait for an RMA and the correct return address.

Customer-choice returns must be new, unused, uninstalled and unaltered, with all original labels, components and packaging. Installed, altered, incomplete or damaged customer-choice returns are not eligible. A defect or seller-error claim is reviewed separately.

Check the exact part number and fitment before ordering or installing. If you choose to purchase without providing a VIN or license plate and accept the checkout disclosure, the item is not eligible for a customer-choice return. This does not remove review of a defective, damaged or incorrectly supplied item. Item-specific exclusions must be disclosed before purchase.

Eligible customer-choice returns have a 20% restocking fee based on the returned product price. The customer pays return shipping. Original outbound shipping and handling are not refunded for customer-choice returns. For a $100 eligible item, the restocking deduction is $20. Applicable tax adjustments are calculated with the refund.

Contact us promptly with photographs of the part, label and packaging. Preserve damaged packaging. Do not install, alter or dispose of the item. The 20% customer-choice restocking fee does not apply to an accepted seller-error, shipping-damage or defective-item claim. DPM provides return-shipping instructions and covers approved return shipping for those claims.

Returns are by mail or carrier shipment to the destination in your RMA. The address may differ from the original shipper. Do not return items to a dealer or the corporate office without authorization. Pack securely, retain tracking and follow the RMA instructions.

After receiving and inspecting the return, we process an approved refund within 7 calendar days to the original payment method. Your bank or installment provider may take additional time to post it. Exchanges are subject to authorization and replacement availability; contact support before shipping. Warranty review follows the item-specific warranty terms.